These terms and conditions govern the use of www.mingk.com ("the website") and the purchase of any goods from it or from mingk pty ltd. The website is owned and operated by mingk pty ltd (ABN 99 112 576 413).
returns and exchanges
You or the recipient of an order may return an item that has been purchased from mingk because you have changed your mind or are unhappy with a gift.
If you return goods via an Australia Post Office, please keep appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the product/s are in a saleable condition upon return.
All returned products must be:
In the event of a return by you or be the recipient of a gift, we will exchange or refund in the form of a mingk credit note. However, you will pay the delivery costs of the return to mingk and re-delivery to you. We will not refund initial delivery and other fees. Goods purchased between 1 November and 25 December can be returned until 31 january of the following year.
faulty or damaged goods
You may return damaged or faulty goods within 14 days of receipt. If a product is later deemed to be faulty, normal a conditions for that product apply. In the event that your receive a defective or damaged product, we will refund the original product price, delivery and other fees via the original method of payment. Alternatively, if you request a replacement, we will dispatch your replacement item (subject to availability) once we receive the return, at our cost.
Returns and refunds using a mingk or third party gift voucher (or any part thereof), the amount paid by gift vouchers will be refunded in the form of a mingk gift voucher, and the remaining amount will be refunded via the original method of payment. Please note: all products that are found to be non-defective will incur the delivery costs of returning the item to mingk.
Please allow up to 14 days for the refund to be processed upon our receipt of goods.
Please ensure all mingk Gift Vouchers are redeemed at the time of ordering. Once the order has been submitted and paid for by means other than a voucher, we are unable to retrospectively redeem a Gift Voucher to offset that cost.
All Gift Vouchers are issued with an expiry date as indicated on the voucher itself. Once that Gift Voucher has expired, we are unable to extend the expiry date under any circumstances. It is the Gift Voucher holder's responsibility to ensure it is redeemed before the expiry date. mingk Gift Vouchers may not be used to purchase other Gift Vouchers.
Gift requests on wish cards are subject to availability. It is the responsibility of the recipient to ensure that mingk is contacted as soon as possible to avoid missing out on purchasing specified items. If all specified items are no longer available the recipient will be advised of alternative available. For deliveries via post a $10 charge will be applicable and general delivery conditions apply.
Wish cards are only valid for one month from the issue date.